1.1 Purchase of products
When you order a Product from our website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information were entered onto the system.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
Prices displayed on the Site are shown in Rand. Prices are subject to change at any time. Deliveries will be charged in addition to the price of the products. For very precious items, we may ask you to pay an extra fee, to cover the specific shipping cost.
We may charge you an additional fee for custom ring sizes, depending on size change.
1.3 Delivery address
We cannot be held responsible for an incorrect address being entered while ordering on our website. If you complete your Order and then notice that the address details are incorrect, please contact us immediately:
1.4 Order acceptance and cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a refund.
Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.
2.1 Payment options
ORA Jewellery accepts the following payment options:
EFT – Manual Payment to ORA Bank Account
Debit Card / Credit Card via Yoco
PayFlex – 4 Payments over 2 Months
PayJustNow – 3 Payments over 3 Months
Payfast – Instant EFT or PayFast Balance.
Other options may be available from time to time.
2.2. Custom duties
You may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.
3. CHANGES IN PRODUCTS AND PRICING
We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing for our products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, currency fluctuations, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.
4. MANUFACTURING AND SHIPPING POLICY
We aim to process your order within 72 hours of it being placed. Please allow for 15 working days for manufacturing of goods that are not in our shop now section.
Please note that once the parcel has been dispatched we will issue you a tracking number which will allow you to view your parcels progress toward its final destination at any time.
ORA Jewellery only ships orders Monday to Friday, during office hours, and does not operate on public holidays.
Once an order has been registered and payment accepted, and order shipped, it is in the postal service. We are not liable for any errors made by these services.
Once you have received your parcel, please open it with care. ORA Jewellery is not liable for any items damaged during the opening of your parcel. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
6. ADVERTISING DISCLAIMER AND TRADEMARKS
We attempt to be as accurate as possible with Products descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers and brands, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and you have made payment using either Yoco or a direct bank transfer. If you have made payment for the purchase and your order is cancelled, we shall immediately issue a credit to your bank account in the amount of the charge. We apologise for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.
8. RETURN & EXCHANGE POLICY
8.1 Return Policy
We want all of our customers to be happy with purchases made at ORA Jewellery. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit on the item. The purchase price is the amount you paid for the product and does not include any delivery costs.
All products are returnable, excluding:
- Special Orders
- Commission Jewellery
- Earrings (for hygiene reason) and
- All Products bought on sale
Products returned must be unused, unworn, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please ensure when returning the parcel that the Products are properly protected.
8.2 Exchange policy
If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.
You are responsible for postage costs of returning the item. We recommend using a courier company to return items, as we are not liable for any items lost in transit.